Refund Policy – Ziclon
At Ziclon, we aim to deliver work that matches the requirements we agree on at the start of every project. To keep everything clear and fair, here’s how our refund policy works:
1. Refund Eligibility
A refund is only possible during the requirements-gathering stage, before any development, design, or technical work has started.
If you request a refund at this stage, we’ll process it after deducting any applicable administrative or consultation fees.
2. No Refund After Development Begins
Once the project enters the development phase—this includes planning, design drafts, integrations, coding, workflow building, or any other form of execution—
refunds are no longer available.
This is because time, resources, and work have already been allocated specifically to your project.
3. Client Responsibilities
To avoid misunderstandings later:
- Share complete and accurate project details during the requirements stage.
- Review and approve all scopes, timelines, and deliverables before development starts.
4. Project Delays or Scope Changes
Delays caused by the client (late communication, lack of feedback, missing information, scope changes, etc.) do not qualify for refunds.
If the project scope changes after development begins, additional charges may apply, but refunds will not.
5. Service Termination
If you decide to stop the project after development has begun, you may do so, but no refund will be issued.
6. Exceptional Cases
In rare cases where Ziclon cannot start or continue the project due to internal reasons, we may choose to issue a full or partial refund at our discretion.
Need help?
Contact us at info@ziclon.com for questions related to refunds and returns.